01Overview
Our products are digital files you can save the moment you buy, so all sales are final. The exceptions are a file that doesn’t work and a product that isn’t what its page describes.
Before you buy, please check the formats and contents listed on the product page. If you’re unsure which product fits, ask us first and we’ll help you choose.
02When we refund
Contact us within 14 days of purchase if:
- A file is corrupt, won’t open, or is missing from your download.
- The product is materially different from its description on the product page.
We’ll first try to fix the problem or send a corrected file. If we can’t, we’ll refund that product in full.
03Billing errors
If you were charged twice for the same product, we’ll refund the duplicate charge.
04What isn’t refunded
- Change of mind, before or after downloading the files.
- Buying the wrong product. We don’t offer exchanges.
- Not having the software listed in the product’s formats.
- Requests made more than 14 days after purchase.
- Products purchased in violation of the license.
05How to request a refund
Email support@systemandsupply.com or use the contact form on the Support page with your order number and a short description of the problem. We aim to reply within one business day.
Approved refunds are returned to the original payment method. Depending on your bank, funds usually appear within 5–10 business days. When an order is refunded in full, its download links stop working.
Nothing in this policy limits any rights you have under the law that applies to you.
Questions about this policy? We answer in plain language.
Contact support